Exceptional Call Center Solutions. Important Social Impact.

Our expert agents deliver exceptional service, ensuring your business thrives with every call.

  • Reduced operational costs compared to in-house staffing.

  • Streamlined processes and technology to improve operational efficiency.

  • Scale support services up or down based on demand.

●  Reduced operational costs compared to in-house staffing.

●  Streamlined processes and technology to improve operational efficiency.

● Scale support services up or down based on demand.

Queens Calls Woman CEO Smiling At Desk

Complex challenges with customer contact strategies

Inconsistent service can lead to unreliable customer experiences and frustration. High costs and frequent staffing turnover create ongoing recruitment and training expenses. Limited availability results in missed opportunities and dissatisfaction, while difficulties with high call volumes overwhelm staff and cause delays. A lack of specialized expertise can also lead to inadequate solutions.

Queens Calls resolves these issues by ensuring consistent, high-quality service through expert-trained agents. We offer a cost-effective alternative to in-house management, handle high call volumes efficiently, and provide specialized expertise. Our after-hours availability ensures comprehensive coverage, and our established infrastructure reduces the impact of staffing turnover and training, delivering reliable and effective customer support.

Key Benefits To Hiring Queens Calls

Cost Savings

Reduce operational and human capital costs and while also gaining significant tax benefits.

Focus on Core Business

By hiring our remote call center reps, your team is freed up to focus on your core business.

Corporate Social Responsibility

Meaningful employment for those facing barriers.

our Services

Voices of Change: Personal Stories

This opportunity holds immense significance in my life, representing far more than just a chance to learn new skills—it stands as a beacon of hope and a turning point in my journey of overcoming adversity.
Courtni
Survivor
I am not only gaining valuable knowledge in digital marketing but also reclaiming a sense of purpose and direction in my life. It's an invaluable stepping stone toward empowerment and independence.
Tonya
Survivor
Dealing with addiction and domestic violence has shaped my journey and fueled my passion to combat the associated stigma. The Queens Curriculum has been an incredible learning opportunity for me.
Linda
Survivor

Core Features and Capabilities

  • Scalable Workforce

    Flexible staffing solutions to adapt to varying call volumes and business requirements.

  • Agent Training Programs

    Ongoing training and development to keep agents updated on best practices and new technologies.

  • Flexible Scheduling

    Customizable shift patterns and scheduling options to meet business and agent needs.

  • Customizable Scripts

    Tailored call scripts to fit specific business needs and enhance customer interactions.

  • CRM Integration

    Integration with Customer Relationship Management systems for streamlined data access and management.

  • Quality Assurance

    Monitoring and evaluation tools to ensure high standards of service delivery.

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